AFCA is Australia’s national financial ombudsman service. It considers complaints from consumers, including small businesses, in relation to banking and finance, insurance, investments and advice, and superannuation.
AFCA generally tries to help the consumer and financial firm resolve a complaint through informal methods, such as conciliation. However, it can also make decisions, known as determinations, after an investigation of the facts.
AFCA provides information on its role in relation to the CSLR on its Current Matter page.