Now that legislation establishing a CSLR has been passed, we will spend the coming months putting in place the people and processes to ensure the smooth running of the scheme. CSLR will publish its process and expected timeframes for handling claims closer to this date.
AFCA is reviewing the status of complaints it had on pause while awaiting the detail of the scope and timing of the CSLR. AFCA will contact complainants as it progresses that work. You can read more on AFCA’s website.
CSLR will not be in operation until 2 April 2024 and cannot start receiving claims from consumers before then. Come back to this site closer to this time.