What should I do in the meantime?

You do not need to do anything. With the passing of the legislation, AFCA is now reviewing the status of complaints it had on pause while awaiting the detail of the scope and timing of the CSLR.

AFCA will contact complainants as it progresses that work. We understand that may take some time. You can read more on AFCA’s website.

Remember, CSLR will not be in operation until 2 April 2024 and cannot start receiving claims from consumers before then. Come back to this site at that time.